SM
Shaun M

1 reviews | Active since May 2015

12 Sept 2015, 23:46

KFC ATTERBURY STAFF EATING AND LAUGHING<NO SERVICE

We visited the24 hour drive through at the Atterbury,KFC tonight at 23:10 and ordered two Colonel burger meals. The lady that took our order was very slow and walked away twice from the window while there were two other KFC staff members sitting by the order window, eating out of red plastic plates(visible to us the customers).<br> <br> The KFC staff member came back with an elder KFC staff member advising that they cant take our order as they are out of hamburger buns? REALLY?<br> <br> If you advertise that you are open 24 hours then you should ensure that you have enough stock .<br> The manager on duty should also be better trained to manage staff's behaviour, laughing and eating in front of the public(customers) is unprofessional.<br> <br> The experience tonight was definitely a sure indication of mismanagement and poorly trained, uneducated staff!<br> <br> DISGUTED!!!

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Replies (1)
KFC
KFC's reply15 Sept 2015, 15:24
Official
Hello shaunmyn,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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