KFC at Engen 1 Stop Tugela - Pathetic service

KFC at Engen 1 Stop Tugela On 15 December 2018 whilst travelling to the coast we had the misfortune of buying dinner at the KFC at Engen 1 Stop Tugela instead of buying dinner from the Wimpy like we usually would do.

What a complete waste of time.

Firstly we were told that they were out of chicken and had another lot in the fryers it would another 20 minutes before it would be ready. As there was a storm approaching, we were anxious to get back on the road and waiting 20 minutes was not feasible. We decided the burgers would have to do. We decided on Zinger burgers and the children wanted the Double Crunch burgers. We enquired with the cashier whether the Zinger fillets and the Double Crunch fillets were ready, she checked with the kitchen and as advised that they had them ready. Again we asked if we would not have to wait 20 minutes like the wait for the chicken, we were assured we would not have to. We proceeded to order and asked that they replace the spicy sauce on the two Double Crunch burgers with the Colonel sauce used in the Colonel burger. We were told that the spicy sauce would be replaced as requested - Our order #: 259 appeared on the screen (It was the second order on the screen after order number 308). About 5 minutes after placing our order, we were told that the chicken pieces would be another 3 minutes to be ready (Note: 17 minutes had not passed between us being told that the chicken would be another 20 minutes and being told that it was 3 minutes for the chicken). Anyways it was too late to change our order so we waited for our burgers. First we received the Double Crunch Burgers without the Colonel sauce. The children were hungry so they ate the burgers without the sauce. The Zingers burgers came about 5 minutes after that, firstly it was wrapped in the papers used for the snack burgers, when we unwrapped it the bun was also incorrect (it was not the seeded bun). We queried if that was the Zinger burger cause it was not in a box and the bun was not the correct bun, we were point blank told by the staff that it was a Zinger Burger. We told them that it is was incorrect as we buy Zinger burgers very often and it certainly was packaged incorrectly and was in an incorrect packaging. We were then told that the staff are new. Surely staff receive training before being allowed to work at a KFC store. Hungry, tired and frustrated at this point we asked for a refund. We were ignored, our food was taken away to the back. A few minutes later Isaac (whom I believe to be the Manager) then tells us, here's your burgers. By now we had already bought two pies from the Engen Shop. We told Isaac we did not want the burgers and wanted a refund. He asked for our original slip, we could not find the slip (it was taken when we received the Zinger Burger). We explained that we did not have the slip. Isaac was completely unwilling to assist and point blank told us that he "will not" help us.

What a poor excuse for a Manager this Isaac guy is. A very pathetic ambassador for the KFC brand. In a country where 1000s are looking for work surely KFC can do better than this Isaac oke. an extremely bad attitude and a complete lack of customer service.

Very disappointed with KFC at Engen 1 Stop Tugela .... We definitely will not be stopping at Engen 1 Stop Tugela again due to the poor service received from the KFC there.