KFC AREN'T INTERESTED IN THEIR CLIENTS - YOU ARE JUST A MEANS TO AN END!!!

I went to KFC Jean Village in Centurion on Saturday evening 03/10/2020 to buy takeaways due to the fact that we had a long day at a market and got home too late to cook, so we thought that getting KFC would be a nice change as well as being a bit of a treat. The closest KFC to our house is the one in Jean Village Centurion. On arriving at KFC Jean Village on Saturday evening, I went through the drive-through and waited behind 5 other cars before my turn came to order. On getting to the lady who was taking orders, I asked for the 8-piece Family Treat meal. The lady told me that she didn’t have coleslaw in stock which was part of the Family Treat meal and told me that she would give me mash and gravy. I advised the lady that I didn’t want mash and gravy and asked her to rather give me two of the mini rolls. She then told me that they didn’t have the mini rolls in stock either, but that she would give me mash and gravy. This despite the fact that I told her the first time that I didn’t want the mash and gravy, she proceeded to insist that I take the mash and gravy.

I sent my complaint to KFC Customer Service and received an sms on Sunday 04/10/2020 saying that they were unable to get hold of me. NO-ONE FROM KFC TRIED TO GET HOLD OF ME AND I HAD NO MISSED CALLS ON MY CELLPHONE AND NO EMAILS.

KFC Customer Service are just as bad as their *********** and useless franchisee!!!