KFC are *******

I ordered through the KFC App as they were running a delivery only special on Monday 28th Feb. I placed the order at 17h09 and my account was debited. By 20h00 that night I had still not received my order and had by that time used all my airtime calling the "Customer Care Line" and store. No one could track my order and no one came back to me inspite of countless promises to do so. Needless to say, I have spent 8 days emailing and calling to try and get my refund which has still not been processed. Sies KFC, you ***** our money and your call centre is a joke. What added insult to injury is that I placed the order again (and paid again) at 20h00 with a different store and they only delivered 2 hours later, just before 22h00. No apologies and no offer to compensate me for this shocking service....and theft of my money