Kfc app support and uber eats direct

Good day. I write this review because of the terrible service we received from KFC, Boksburg Leeuuwpoort Street branch and UBER EATS DIRECT. we ordered via the KFC App. Payment was done by 14h23. We received a confirmation message apoligising for the delay of the delivery now scheduled for 14h57. We tried calling the branch 5 times. 3 of the calls went unanswered. We eventually got through and the Supervisor mentioned that our order was prepared but no driver was available. We called the Customer Care line and were informed that Uber Eats had cancelled our order and that the payment was reversed. The lady, (who never gave her name, was rude. She told me that there were no drivers, the monies were teturned so that is it. No food and seeing that the order was cancelled, we would. have to place another order. I had used a voucher and when I opened the App, the Monday Delivery deal was greyed out. Unavailable. My husband called the Customer Care Centre and Spoke to a manager (Shanduka) who informed him that she would e-mail me a replacement voucher. This has NOT happened! It seems as though large companies have the monopoly and we as customers are not regarded as important. They can walk over public (customers), and we should just accept this poor service as though they are doing us a massive favour and don't honour our support. VERY UNHAPPY CUSTOMER Mrs Zuzette Spray ***