KFC app - order not delivered, refund in 7-14 days???

Giving a 1 star rating is even too much! I ordered a meal for my family and I on the KFC app and the order was NOT delivered. Delivery time was supposed to be 19h18 today, it is now 20:07 and still nothing. The delivery driver has marked my order as delivered even though he did NOT deliver anything. I called the customer care line and have been told they will refund me in 7-14 working days!! I asked if I can just go and collect from the store, I'm told NO, because the order has been marked as delivered so they won't give me any food when I arrive there. So now, the money has left my husband's account, we have NOT received the food and I have to wait 2 weeks to get the money back, meaning NO FOOD FOR ME AND MY FAMILY TONIGHT!?!?!