KFC app bad service

Ordered a meal on the KFC app at 7:30 pm to be told that my meal will be delivered at 8:05pm. However, the delivery time kept shifting to a later time slot. 2 hrs later, I was sent a message that the driver will not be able to deliver my order and was never refunded my money. Consumer care said I will be refunded after 24hr, however I’m still waiting.