KFC App account deduction but no order

Dear KFC App,

I feel compelled to share my recent disappointing experience with an order placed through the KFC App. Despite the deduction of funds from my account, my order was not processed, causing significant inconvenience and frustration.

After noticing the issue, I contacted the KFC call center for assistance. Initially, I was advised to wait 15 minutes for the order to process. Despite patiently waiting for an extended period of 20 to 45 minutes, my order remained unprocessed. Subsequent inquiries revealed it was due to a technical problem.

What compounds this inconvenience further is the assurance of a refund within 7 to 14 working days. This delay is not just inconvenient but also causes financial strain. While an apology was offered, it simply does not suffice for the level of inconvenience and frustration caused by this experience.

As a loyal customer, I believe KFC values customer satisfaction. However, such incidents severely impact trust and loyalty. I urge for immediate attention to this matter and a swifter resolution, including expediting the refund process.

I hope that KFC acknowledges the impact such incidents have on customers and takes measures to prevent them in the future. Your attention and prompt resolution of this matter would be greatly appreciated.