KFC and UBER EATS

On Friday 13 August 2021, I ordered food via uber eats at KFC in Killarney Shell. When the order arrived, I checked it only to notice there were no cooldrinks. When I asked where they are, the driver rudely told me they are out of stock...and I should call the restaurant. He did not look even representable to be delivering food. He looked like he just woke up and just started working.

I called KFC Killarney, spoke to a lady, which I forgot her name. She first advised that they gave the cooldrinks and that she does not understand why the driver said they don't have any. And went on to say I can come fetch them. I told her I paid for those drinks to be delivered so I won't go there. She then promised to call me back and to this day, she hasn't called back. In this case I see incompetence from both uber eats and KFC for not following up with this complaint. Cause I also reviewed the delivery after as a 1* and no one from uber eats has seen this complaint as an important one to attend to.