KFC AMANZIMTOTI - PATHETIC

Pathetic customer service from KFC & branch manager.

KFC double tapped my bank card & the amount was deducted from my bank account twice. Upon calling the manager he assured that it will be resolved and we would need to provide a bank statement, after numerous attempts to get the statement to him (he was never at the store) we finally managed to see him and the printed copy did not ''work for him" he had told us to email us the statement. I emailed the statement only to get a call with the manager trying to talk over me, arrogant and push the blame onto us. He has promised us a response by COB yesterday and still nothing.

Is this the type of service or norm for KFC? Does KFC double tap customers cards and pocket the cash or how does the struggle to return my money work?

KFC AMANZIMTOTI MALL