KFC - *****

5 March 2024 placed an order via KFC app and order wasn't delivered. Customer care number wasn't available on that day. 6 March I requested for a refund(case - ***), which I still haven't received. Customer Care says their system indicates that case is resolved. I asked for proof of payment, they don't have. I asked for a contact number of their finance department, they can't give me. They keep saying they'll get back to me and they never do.