KFC

On the 15th of August 2024 I place an order at 19:30 on the KFC App and estimated time of delivery was 19:57. The driver picked up my order but didn’t not deliver my order. When checking the App, delivery times keep changing and the driver is always 1 minute away. My order never arrived that night, the next day when I checked the App, my order was cancelled without a refund.

My husband drove to the Southgate store that evening and was told that once the food has been picked up by the driver, the store is not liable and we should email KFC. I emailed KFC and they requested that I provide them with my details, I did so and I was informed that the refund will take 7 to 14 working days to reflect on my side. And that has not happened.

I went to my Bank to check how far the refund was and I was advised to KFC and ask them to send a letter to my bank requesting them to refund me. Till today, KFC has not responded to my emails, called or tried to contact me with regards to my refund. It has been over a month and I have not yet been refunded.

I’m disappointed by the lack of communication from KFC and how they have handled this matter.