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Caitlyn B
1 reviews | Active since Sept 2021
04 Jan 2023, 16:20
KFC 17th Avenue horrible experience
Pathetic service from KFC 17th Avenue. Had to wait almost an hour for food order I placed on Uber Eats while everyone who placed orders after me in store received their orders. I always order food via Uber Eats to be delivered and on this specific day I opted to collect in store. The manager was helpful by trying to get the order sorted out but absolute terrible experience.
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Caitlyn B's updateReviewer Update
04 Jan 2023, 16:32I placed an order on KFC Online Deliver app for the first time while on lunch break at work and requested that it be delivered to me at work. After checking the app after an hour I saw that the food had been delivered-I never received any order. I immediately contacted customer care to refund me my money back immediately and to their response they offered me a voucher. After the ssecond bad experience from KFC I was beyond disgusted with the service. I requested to be refunded immediately because it's not my fault the driver didn't deliver my food I paid for via eft. The blatantly refused to refund me. I got an sms saying that it would take 7-14 days for it to reflect. Why do I have to wait an hour for food I paid for just for it not to be delivered at my destination and another three weeks at this point when it was not my fault in the first place. I enquired via their customer care email just to nit get any response just a new case number and when I called in I get attitude from the customer care consultant where she even put the phone off in my ear. I've had it up to my ear with KFC. I cannot believe this.
CB
Caitlyn B's update04 Jan 2023, 16:32
Reviewer Update
I placed an order on KFC Online Deliver app for the first time while on lunch break at work and requested that it be delivered to me at work. After checking the app after an hour I saw that the food had been delivered-I never received any order. I immediately contacted customer care to refund me my money back immediately and to their response they offered me a voucher. After the ssecond bad experience from KFC I was beyond disgusted with the service. I requested to be refunded immediately because it's not my fault the driver didn't deliver my food I paid for via eft. The blatantly refused to refund me. I got an sms saying that it would take 7-14 days for it to reflect. Why do I have to wait an hour for food I paid for just for it not to be delivered at my destination and another three weeks at this point when it was not my fault in the first place. I enquired via their customer care email just to nit get any response just a new case number and when I called in I get attitude from the customer care consultant where she even put the phone off in my ear. I've had it up to my ear with KFC. I cannot believe this.