KFC

I am someone who never complains .The incident took place 10 March 18:00 . Today's experience was just a zero out of 10. I think the cashier is new. The being new is not the problem . It's the ****** communication I already wait 15 minutes in the line to be helped. The customer in front of me did not get his wrap. They added to his order. I asked for three simple things 1 choc milkshake . 1 coffee and 1 cuppacino. Waiting another 10 minutes I think they are shouting void void void thinking they made a mistake on my order. The manager puts 15 rand change in front of me I then asked what's going on. She said the coffee machine is broken . No one told me that . I raised my voice and told her there is no communication in this shop. If they can really void the whole order. I lost 30 minutes of my time . What I think they should fix in the Robertson shop : 1 attitude, courtesy, communication and offering OPTIONS.