KFB Brakpan horrible service

Hi

This morning I went to KFC Brakpan and was assisted by the highly unfriendly and despicably, utterly rude elizabet. When i was telling her what i want i realized that i wanted a coke instead of cappuccino and told her to replace the cappuccino in the meal with coke she got upset and instructed us to reverse the car so she can cancel the order. Then we reversed as she instructed us to and wondered what to do and then came forward again, she then rudely informed us you still need to reverse and wait there I will indicate to you to come through when I am done. we reversed again and she confirmed the order and asked in such a horrible manner if i was paying with a card and i said yes, without even looking already standing walking away she called drive to the next window to pay. My partner asked to see her name quickly before she disappeared into wherever she was going. the whole time she is talking to me she was addressing me by Mama without asking if it was correct for her to address me as such. i am not her mother I detest being called Mama especially by a woman who is clearly much older than myself I hate it. I have no relations to her and do not want her addressing me as such in fact, tell all the staff at KFC to stop addressing people like that without their permission as its an insult unless customers consent to being called that. and her addressing me was not the only issue the way in which she spoke to me was so abrupt so crude and rude and extremely hostile. i did not appreciate it. I am still upset and she has ruined the experience for me of buying food, this KFC is close to my work and is conveniently placed for people who go to work to quickly grab a bite or hot chocolate. I love the hot chocolate at KFC and sometimes use my last money just to spoil myself with it. Now to get such a horrible treatment is disgusting and unacceptable. Now how will i happily go there without fear of poison or a spit in my coffee. if anything happens to my food I will take this matter to the CEO and if elizabet does not apologize to me I will take this to the CEO and if I experience s ****ty service I will go to the CEO. I will find him/her and I will report to him/her about the bad service they give their customers. The other thing is they tell customers to stand at the stop sign after paying without them giving you your food, what for? I want urgent feedback on my complaint if I don't get a response today, i will search and find your CEO and I will report all you do to customers especially black customers because they usually don’t complain. I am tired of being treated so shabbily and was and still am upset. Stress to elizabet and her friends that I am not her mom I am but a customers who wants and deserved to be served as I also came with respect. She needs to understand that and please tell all the staff there to treat customers decently. My details are for private use and I don’t expect them to be displayed for all to see.

Regards,

Angry customer