KCF (but without the chicken)

Leaving one star is 50 stars too many. I messaged KFC after my wife dropped off a meal while I was in hospital, long story short, the burger had no filet. I then proceeded to send a message via Facebook and received a response, it was then sent to the CS team. The CS team reached out to me and I provided all the information they needed. No apology provided for the delayed first contact response from them, they've not resolved the problem, but again sent another email for the same information. I sent it, this is now the third time I've sent the information and again no apology. This evening I expected a response with the resolution, but no, I was yet again asked to send the same information.

Now this tells me that your CS team does not look into the contact before sending a Macro, it's the same email each time.

I just wanted an apology or a refund or something, but nothing.

I've never been this disgusted with a CS team and company in my life.