IS THIS THE WAY YOU TRAIN ALL YOUR STAFF???

KFC BFN, which is located on Zastron Street. We were there on Saturday at 2:00, if you go look on your security system, then you will see us there. We order food, and with the on meal I told her that i wanted a coke. Afte4r paying and she gave me the receipt, i looked at it and saw that she had not added the coke. When she FINALLY returned i had told her, and she argued with me that I had not said anything. There were two other customers with me and they had also told her that he did say he wanted the coke. She then told us that we had to pay for the coke separately and pay the extra fee as it's cheaper when you get it with the meal. She called the manager, and he said that she should give it to us at the price it would have been. He then walked off and we ended up paying the full amount as she still wouldn't give it to us. i told her that she cannot talk and argue to ANY customer in that way. 3 of us heard that he said he wanted the coke. I asked for her name and she proceeded to laugh in my face while showing me her name badge. The rude, arrogant person's name was Lorraine. Sort your staff out. Train that manager how to handle conflict or hire someone that can do the job!!!