Insulted and looked down upon by the manager and her staff because I was given the wrong order.

<p>Bad service from this particular KFC ( Cape Town, Rondebosch) is not a first for me but it has never been this bad. I was particularly shocked that the manager did nothing to help me but instead chose to insult me even after I explained that it was not my fault. </p> <p> </p> <p>So I walked into KFC at around 19:25 and I asked for "Wings", the lady taking my order then asked "Zinger?" and I responded "Yes." She then proceeded to process my order tapped a few times on her screen and then stood and turned her head away from me and after a few seconds of silence I asked if I should pay now and she said "Yes." She did not inform me that I should put my card into the card machine to pay, I had to ask HER! Really? OK fine I chose to let that slide. She gives me my slip and I go take a seat.</p> <p> </p> <p>I then see on my slip that she put Dunked Wings instead of Zinger wings. Side Note: I have NEVER EVER ordered Dunked Wings from all the KFC's I have set foot in and I had no desire to order them, EVER! </p> <p>I go to her to let her know that there is a mistake. She screams for the manager, I assumed, and after what seemed to be a long time the manager comes and she tells me that they already made them so I should take them and I explained that I do no eat Dunked Wings, I have never ordered Dunked Wings and besides its not what I ordered so I told her no I dont want them. I had to explain to her that I did not ask for Dunked wings and the lady who took my order **** and said that I said I wanted Dunked Wings. They finally gave me the wings and I then asked for the extra R10 that I paid and the manager said no she will not give it to me because there are Dunked Wings that no one will buy. I had to plead with her to give me my money because it was not my fault. The cashier was not present, as seen from her behaviour, and put in the wrong order so I should not have to be punished for her faults. The manager stormed off while loudly insulting me and came back with the R10 and gave it to me and I left.</p> <p> </p> <p>This whole experience was the worst experience ever and to be honest my feelings were hurt because I did not deserve any of that. I was also incredibly upset at how the manager handled the situation and refused to give me my money back. Even if I was wrong they should have never insulted me like that. </p> <p> </p> <p>I will not be buying from that KFC ever again, I am fed up.</p> <p> </p>