GF
Gerhard F

1 reviews | Active since Jan 2015

29 Jan 2015, 14:09

Injury Sustained on Premises

On the 6th Of January 2015, My wife and bought food from the KFC in Shelley Beach. at approximate 17:50 that evening as we were leaving, my wife stepped out of the store onto the tiles in front of the store, slipped and broke her ankle. Only after I managed to load my wife in to the car to rush her to hospital, did the branch in question put down a caution sign, Slippery floor. the Manager in the store called my wife, to get details and confirmed he will be submitting the claim to his insurance. as late as last week Friday, KFC customer relations send a mail stating the case has been resolved, which is not the case. We have not heard from KFC nor their insurer regarding any attempt for compensation. My Wife owns a marketing and events company which requires her to be mobile and on her feet most of the time. at present she has an 8 week enforced lay off, before she can try to put pressure on the foot. This has a direct impact on her ability to earn an income. Regards Gerhard Fourie

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Replies (1)
KFC
KFC's reply02 Feb 2015, 12:19
Official
Hello Gerhard_Chantell,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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