Inedible twister insignificant

<p>I bought a grilled twiter on the 28 April 2107 at 14:40 at KFC Strubensvalley on my way home.</p> <p>The Twister was inedible. When I arrived home I put the inedible twister in the freezer.</p> <p> </p> <p>I send an email to KFC customer services that evening explaining everything, which they acknowledged. Case nr. 272 757</p> <p>The next day (Sunday) I had a missed call from KFC Strubensvalley at 14:56.</p> <p>On Monday I received a sms stating that case 272 757 has been resolved.</p> <p>It is difficult to understand the policy of KFC to resolve a case with one missed call. Maybe I am missing the point or that the opinion of KFC customers is insignificant.</p> <p>Irma Pistorius</p> <p> </p> <p> </p>