KM
Kutaza M

1 reviews | Active since Jul 2015

05 Jan 2016, 11:56

Incorrect order pieces

Good day,<br> <br> Last I went to the KFC drive through in Northriding to purchase a crunch burger and 8 dunked wings. As per usual I placed the order, paid and collected at the next window. I did not check to see if my order was correct I drove off and went home to retire for the night.<br> Upon arrival at home I open the dunked wings only to find that I have been given 10 wiglets. I was disappointed as I was not notified that they do not have drumlets and would it be ok if they gave me extra wings to compensate for the lack of drumlets. As a customer of KFC I know that when ordering the wings you are given half of ech. Half the skinny wings the half the chubby wings. In this instance I was taken advantage of as I was in the drive through and chances of checking my order was low.<br> <br> Further more I was not notified by the staff about what has happened instead was given two extra winglets to compensate which to me is not even a compensation at all. I am highly disappointed with this KFC as after a long day all I wanted was some dunked wings.

0
Replies (1)
KFC
KFC's reply05 Jan 2016, 15:07
Official
Hello kutazamapipa,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,