AA
Alita A
1 reviews | Active since Jun 2014
17 Feb 2015, 06:31
Incorrect order and non compliance from staff
I went to KFC Hatfield to buy lunch. I placed two orders. In the first order I asked for a double crunch burger without cheese. The second order I requested no garnish on the tower burger and a Fanta cold drink. I waited a long time for the orders. When I finally got the order and I went back to the office, I noticed that my double crunch burger only had one piece of chicken on and the cheese had not been taken off. The tower burger had a lot of garnish on. The pops which we also ordered was half full. This is totally unacceptable!
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Replies (1)KFC's replyOfficial
17 Feb 2015, 13:43Hello AlitaAppel,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
KFC's reply17 Feb 2015, 13:43
Official
Hello AlitaAppel,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
