Incorrect information

Ever tried getting something on promotion from your local KFC? Wanted to spoil myself with the Tuesday special last night - because I already had issues with this promo 3 times before, I looked up my local KFC's number. Their own number was not on their web-site - I was referred to their customer care line ***). I did not listen to their IVR message on promotions but opted to speak to a customer care advisor. The lady that I spoke to advised that it was still running, BUT only in KZN and the Western Cape. I continued to ask if it was all branches in the Cape as that is where I was calling from - she confirmed, ALL branches. I told her I struggled before, she advised every Tuesday, except the last Tuesday of the month. Low & behold - when I got to KFC on Darwin - the promotion is no longer valid. The manager (Natasha) was very nice - called the number I called, put me on the line with the person she got through to, who proceeded to tell me they are not sure who I spoke to, but promo was no longer valid. Why go through all the trouble of calling, when you are still given incorrect information and drive all the way to the shop? I don't have the agent's name in question, BUT if your recording / telephony system is any good - you should be able to trace the call using my mobile number that I called from and the time I called (15.21) and I was on the line for 1 m 44 s.