Incorrect information and bad service

Hi<br> On the weekend of 4 - 6 December me and my flatmate wanted to order KFC and get it delivered. The only branch that does deliveries is in Parow. When we phoned Parow branch, we where advised to phone the head office and place our orders there and they will give it to Parow branch We tried to phone 6 times and got a voicemail everytime. Eventually we phoned the branch again to confirm if we have indeed the correct number and explained to the girl that nobody is answering the phone. She did not even say to who I'm speaking to.She told us we can place the order by her and she will contact the head office and will phone me back. I gave the order with all of my details.She phoned me back to confirm that I can place the order. I told her that I already gave the order before she phoned me back and I had to repeat everything again. She admitted to me that she did not write anything down when I gave the order the first time. When hearing that, I told her to cancel the order. I had to get into my car and drive to KFC in Goodwood to go and buy our food. I just feel it is bad that a person must struggle just to get something delivered from KFC Parow.