CM
Charl M

1 reviews | Active since Aug 2015

26 Aug 2015, 13:56

Incorrect/Incomplete orders & bad attitude

This is the fourth/fifth time that we order lunch (in the drive through) of the KFC in Sasolburg close to Sasol site that we get incomplete/incorrect orders.<br> Ordering a simple Hawaiian Twister Meal with a 500ml colddrink times 2 can not be that difficult to process and give to the client.<br> Only having an half hour lunch break you expect the order to be completed in time and correctly. But this is the fourth time that we have ordered that same meal in a two month period and get an incomplete order - they only ring up a twister and a colddrink - where is the meal that was ordered. The last time we ordered the same but with the addition of two snack burgers and chips and what is given to us - one meal / twister - when asked where the rest of the order is the attitude given to us is unacceptable - as if it our fault they did not get the order correct in the first place - why would we pay R170.00 for one twister meal - that is purely ludicrous. <br> To add to the insult the twisters almost completely fall apart (this is now the fifth time that this happened when ordering from this specific location) - as it was drive through what is left to do about it? <br> We expect a proper response!

0
Replies (1)
KFC
KFC's reply27 Aug 2015, 16:25
Official
Hello CharlMinnie,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***


Best regards,