inconsistencies

I waited for almost an hour just for the order 027 after 10min of waiting my order and as I asked the lady said to me she was busy with order 18 then later she started calling order 32 while I was standing there and while I was there she was only then instructing them to prepare my menu. I really cannot accept such nonsense because I had to postpone my other plans to today it is highly unacceptable for such services because had I knew they would waste my time iwould have went to other fast food suppliers. I don't care where the KFC is based but I will not accept such because I never get this when I am in Dobsonville shopping Centre I feel I should have rather went there too.