Incomplete orders / poor service

Good day,

I'm pretty sure that I'm not the 1st to complain about KFC Westridge service levels...

Last night just after 7 PM, we were carving for KFC HOT ZINGER WINGS or Dunked wings. We ordered via their Drive-Thru and paid/collected our food at the last window...like we always do before we take off or head home, we double-check our Order if it's the correct items in the bag. It was the correct order Items yes and could smell it even. But something told my wife to open it...guess what? We got the leftovers, "Yes, correct, the leftovers. The wings were all small tiny little wings (10) of them, not even one bigger part of the wings. So what we had to do, was to turn around and go back. My wife got out of the car to go inside KFC to return it...they assisted her, no apologies that would've made things a bit better to her as that's the way my wife is.

They took back the order from her via the counter, she had to wait on the Kitchen staff to fry other fresh pieces. (10) minutes.

Still, no apologies nor extra items were given to us for the inconvenience they have caused.

This means and tells us that the Staff just do not give a **** to what they Serve the customers...it's late, they wanna get done and go home (We understand that). If that's the case...please do not take it out on your Customers (Value for money) are what we all expecting.

On Sunday (the 13th Sept) we bought lunch from the same KFC in Westridge, everything was forced in x 1 bag, also we did the same but could not get through all the items in the BAG (Bottom), Found out half a km that our dunk wings are not in the Bag, we returned to KFC and the lady apologized as the wings were on the side of the counter and hand it over to us via the Drive-Thru.

Again, we had to return to KFC.

Service really sucks. They need to get Someone a more skilled Manager in there before that KFC close due to lack of Service (Never a long line at the Westridge KFC) Wonder why...