Incomplete orders

On 3 July 2018 I ordered a meal for my family from KFC Noordheuwel only to find that the order was (yet again) not complete when I got home. When I phoned the Manager she said I was welcome to return and they will complete the order, which I was not able to do. I requested a free delivery of the missing items or alternatively a full replacement meal the following day, but this request was denied. The end result was going to bed hungry.

If I go back the next day to pick up the missing items, then it means there will only be food for one family member unless I buy more for the others, i.e. rewarding KFC for poor service with more business.

I then called the customer care line, made the same request for a full replacement meal, and received the same response, i.e. they will SMS me a voucher for the missing items (which I never received). The only compensation that they offer for my inconvenience is therefore to replace the items that I should have received in the first place, which I need to pick up at my expense and further inconvenience.

My problem is not so much this instance or that they do not accept responsibility for the mistake, but missing part of the order at KFC has happened to me, and many of my friends that I have spoken to, time and time again and I believe that this is not acceptable.