Incomplete order coupled with appaling customer service.. REPEATEDLY!

I phoned KFC customer care with a complaint about their Modimolle branch.

The issue was an incomplete order. Customer care said that they would follow up and have the branch manager contact me. No one contacted me, but I did receive an sms on 10 Feb at 21:13 in the evening with a voucher number stating that I can collect my REPLACEMENT meal from KFC. It is not a REPLACEMENT meal. It is a meal that was part of an order for a family who wanted to enjoy a COMPLETE meal together. Now with the oh so generous voucher, I can again collect (at my own expense) half of a family meal, which in effect forces me to buy another meal from them, should we all want to enjoy a meal together.

It is utterly ridiculous.

I explained to the Customer Care operator that we do not live in or close by Modimolle, but more than 100km’s away and only drive through the town on our way to the city and back.

I insist on having my FULL order replaced which in effect means KFC is only so kind as to replace half of the order as we never received the rest of it in the first place.

You really are not doing us any favours in sending a voucher at 21:13 in the evening for a meal ALREADY paid for, but not received.

And just for clarity’s sake.. on the day I specifically asked the lady at the check out window to double check and confirm EVERYTHING is in fact in the bag. That was obviously too much to ask.

CAS-625097-V6N9K9