Incomplete order and management cover up

On Friday 6th May 2022, I went to the KFC store in Gugulethu Mall and I ordered 2x Streetwise 3 males and when I checked it was only 2 pieces on each order. I went back to the store and I was rudely moved and security wouldn't let me in, I called their Area Manager Michael Allan Forbes to intervene and he said I must call Customer Service Hotline on the 086 number he gave me and didn't bother to listen to me afterwards, I called the Customer Hotline and they told me that I can go back to the store then I told them that iws already there and was denied access into the store. I went on the KFC Facebook page to lodge the complaint, they requested my contact details and until now nothing happened. I went to the store again on mother and told the manager what happened to me and she said she'll look at the footage and get back to me, then the lady who was rude to me and sent me an incoplete order came at me in full glare of the public and other patrons and I left the store with my mother aftrt we had our lunch. It deserves mention that there wee other complaints especially from a lady who bought a buck and only the wing was ripe, a wing out of a 22pieces order as the rest were uncooked and unsuitable for consumption. I'm totally disappointed and disgusted by their service, now they take my details and send me a case number of which they never followed up anything at all. Then taking my details and giving me a case number is nothing short of a cover up by KFC for their staff behaviour, its clear that it's custom Lary to them as even their Area Manager ignored me as he could've settled the matter by calling Gugulethu KFC management to fix my order but sent me from pillar to post 🤔🤔🤔🤔🤔🤔🤔