*********** MANAGEMENT AND STAFF

On the 23 November this year, I sent my daughters (taxify) to KFC Eureka, Elsies River to purchase a 15 piece box of chicken, with a R200 note. They returned with a 9 piece and no change. When I tried calling the restaurant (x4), there was no answer. I then logged an online complaint the same night. After I received no call back, I phoned into the customer care line the next day. I later received a call from the branch manager, who apologised very flimsily and acknowledged, after investigating, that my kids paid with R200 and no change was given She then informs me that I have to COLLECT the change from the branch whenever I am in the area again. I told her that I would not be returning to that branch ever, as it is situated in a HIGH RISK, GANG RIDDEN area, and that the only reason I sent my children to that branch, was because we were able to taxify to there (R150) return trip. She then insisted I collect the money myself, as they will not be able to bring it to me, despite this whole situation arising due to the incompetence and total disregard for CUSTOMER SERVICE from their staff, whom I was told by my daughters, were laughing and chatting away, instead of giving their customers their undivided attention. It is now the 13 December, still no word about my change!!! I would appreciate it, if somebody out there, with a FULL COMPREHENSION of CUSTOMER SERVICE, can email me with a satisfying solution......