Incompetence on managers

Extremely disappointed with the manager, Zuki, service and efforts to resolve a complaint at the KFC Thornton branch in Cape Town.

I ordered a feast for 4 meal that should contain a 6 piece chicken, 2 snack burgers, 2 large chips and nuggets. I added a extra snack burger and 4 wings to my bill. When receiving the food, the worker repeated the order and I confirmed without actually checking the bag.

When checking the food at home. I was less 2 pieces of chicken in the meal and 1 snack burger missing. This was immediately made aware to the manager on call and apparently they couldn’t make a way to have the food delivered and expected me to drive back to the branch for the food. On the call the manager confirmed to make up for the incompetence, she will replace the ORDER.

I went today to claim my ORDER, however another manager was at the branch and not aware of the complaint. I had to wait around for him to get hold of Zuki and when he did she claims she said she’ll only replace the feast meal. WHICH WAS NOT SAID ON THE CALL THE PREVIOUS DAY. And on my call with her, I had to ASK HER, is she not going to take down my name and order when saying she’ll get back to me, I had to remind her of simple procedure.

Highly annoyed at Zukis incompetence to handle a complaint and highly disappointed at the way she says one thing to the customer but says another story the next day.