1 reviews | Active since Aug 2010
Incompetant and bad service
I know new businesses sometimes need a bit of time to catch up, but this is one who has used up all their chances.<br> <br> We visited them on 12th December, bought items from drive thru, it took 3 staff members to figure out how to replace the paper in the card machine, the attendant got the order wrong and then we waited for more than 20 minutes in the parking area, then went in to enquire about the delays, only to find most of the staff trying to figure out the ice cream machine. Was offered a crusher instead, as if that would return the lost minutes waiting for the ice cream. <br> <br> Just bought a snack burger, drive thru again, only to find out at home that there is no patty on it, just sauce and leaves in the bun. Thanks a lot. You try to explain to a child why she had to end up with a roll with sauce on.<br> <br> Cant wait for Burger Kind to open next door, maybe then you can send your staff there to be trained in basics.<br>
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
