pT
pieter T

1 reviews | Active since Aug 2012

28 Jan 2015, 10:03

Ignoring already paid customer

I ordered a Twister and paid cash. I stood aside while waiting for the food so the next customer can place their order. Within the next 5 minutes my twister was ready, but it was not handed to me. As more orders came in they were handed to the other customers. At one point I saw the staff member tapping her fingers on the twister still disregarding the fact that she should hand it over to me. I was ignored and the worker kept taking more and more orders instead of just giving me my paid for food. This went on for about 20 minutes. About 10+ other customers who were behind me got their orders and left. At this point I got fed up of being ignored and had to step in and excuse myself to the next customer before he could place his order. I told the staff member to stop taking more orders and just give me my now old twister so I can leave. She looked at me in disgust and one of the other waiters had stepped in and handed me my twister. At this point I was so mad that I just shook my head and left. Getting stared at by all staff while leaving.

0
Replies (1)
KFC
KFC's reply29 Jan 2015, 13:04
Official
Hello pikes820,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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