sS
sydneympofu S

1 reviews | Active since Jul 2016

29 Jul 2016, 09:48

******** AND ARROGANT STAFF - KFC KEMPTON - MOUNMENT ROAD

<p>The ambiance the staff will simply ruin your apetite for a golden piece of a chicken, they all have a sickenning attitude and are the worst,arrogant staff one can ever find in an establishment of this nature. From the cashiers to the so called Assistant Manager - Patrick clearly these guys lack a sense of compassion and need an intensive customer care in the subject. We arrived one evenning on the 26th of July myself and my fiancee with a great apettite but through what we experinced we both had lost our craving for the golden piece and all we wanted was to be in the comfort of our home. We were greeted with a hail of insults from the cashier to the one person who we thought (Ass. Manager) would come to our rescue. On arrival we placed our order through the intercom and were told to move to the first window for payment and when we got there there was no soul manning that station so we proceeded to the second window - collection point and there we were told to go back and place the order afresh as we had missed the window for payment which at the time was not manned at all.</p> <p>I blatantly refused and stood my ground and told them i am not moving till i get my order it was at this time the Ass Manager was informed who with a sickenning attitude also echoed the same sentiments and ordered us to go back to the point of sale, i then went inside the shop seeking the audince of the Manager who at the time was Patrick shockingly the guy decided to tell one of her subordinates to come and inform me that he had no time and was too busy to attend to me.As if this was not enough we were later told that there was no more white meat and thus we have to wait for 15minutes on top of almost 30minutes that we had spent on the spot arguing and pulling back and forth for an incident my 5 year old child would have resolved within a jiff.The service at this outlet is way beyond the expected standards a brand of this magnitude...its appaling and sickenning.</p>

0
Replies (2)
KFC
KFC's reply01 Aug 2016, 08:45
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
********** 222

sS
sydneympofu S's update03 Aug 2016, 05:47
Reviewer Update

Thank you for the prompt response but i think this outlet needs urgent attention for it to run efficiently and meet the expected standards.

There is a lot of inconsistency in this outlet i drove by on the 2nd (06:30am) of August and went through the intercom to place my order and guess what this time there was no response on the intercom itself first window again was not manned we had to proceed to the collection window where we made our payment and collected at the same time.

Now go through my previous complaint and tell me if this place is not a circus in the making ?