I went inside the outlet At protea glen mall 6pm only received my order at 7pm after complaining while the staff was busy with the drive through orders

I went inside the outlet At protea glen mall 6pm only received my order at 7pm after complaining while the staff was busy with the drive through orders.Im disappointed at how do they allow walk ins only to be ignored while you can see the ready orders piling up while waiting for almost an hour.