I was overcharged!!
Bad bad bad service at KFC Sunward Park, definitely undermining and overcharging it's regular customers.
On Saturday, 25 July 2020 around 13h00 I drove to the drive through of KFC Sunward Park with my family to buy lunch as we always buy at KFC Sunward Park as it is the closest KFC to my home. When I paid using my bank card, the cashier told me that the transaction was not successful and yet on my phone it had gone off, I immediately opened my banking app to verify this, indeed the money was gone, I showed it to the cashier, she told me to swipe my card again and the first transaction will be reversed, I took her word as I am a regular customer there. I swiped the card for the second time and another transition went off my account, I opened my banking app again, now it showed two transactions of R164.70 went off to KFC, meankng I had paid KFC R329,40 FOR just 9 pieces, large chips and krusher (this is absolute *****). I further asked the cashier if the first transaction will be reversed, she agreed confidently and further told me that should the money not be reversed back in my account in 3 hours I should come back and they will refund me. I took her word and I drove off, 4 hours later while at home I opened my banking app to check if the funds were reversed and I saw that they were still not reversed. I then went to KFC Sunward Park as advised by the cashier, I spoke to a manager there a lady, she said I should wait until Monday, she still assured me that the funds will be reversed and if not I should go back to the shop and it will be sorted.
Today is Monday, 27 July 2020, 16h35 I was just at KFC Sunward Park, the funds are STILL not back in my account, so the manager who is there now, a man this time told me he can't assist me without a printed bank statement, I asked him if I could email the statement from my banking app to him as the queues at ATMs are very very long, he refused and told me he can't assist me if I don't have a printed statement, I got really confused, he wanted me to go stand in long queues for a statement that I can email to him and yet again for a mistake that KFC Sunward Park did, why must KFC Sunward Park make me suffer like this, I am tired of the disrespect KFC Sunward Park is doing, KFC Sunward Park wants to play me for a fool, I'm very angry and disappointed at KFC Sunward Park right now. I am even one of their regular customers, I'm literally there every week for them to treat me like the way they do, who will reimburse my fuel and car mileage that I am going up and down with for a mistake that they did on their own???
I demand my money back now and also I need to get an apology for being pushed around like I'm a mad man by KFC Sunward Park.
The numbers on the bottom of the tillslip is: SA*** Tran: 58766 Doc: IN1041T*** Date: 25 July 2020 at 13h29