I was my refund

On the 27th of December I made an online order at KFC West str Durban and when I went o pick up my order the store was closed but there were employees inside so I knocked on the door and told them I placed an order and I here to collect the lady who opened called the manager and I explained the menager was very rude to me to a point that she closed the roller door on me while I was still talking to her(mind you I'm pregnat), I phoned KFC customer support and they offered me a voucher for R80 and when I tried to redeem the voucher it was invalid, I called again request a refund as I really fed up with the wack service. On the 8th of this month I got a refund of R2.99 from KFC i didn't know that KFC had a meal for R2.99 that I bought. Yet again it was me who had to phone and I was told to wait 5 working days or less and my refund will be in my account, as I'm writing this review I phoned around 8am and I was told to wait 14 working day as the refund was processed on the 10 Jan (R2.99)