I want my refund from kfc

I ordered food at kfc on 25 April 2024 and my ordered was canceled due to drivers weren't available. Store manager Bertha called me telling me that drivers are not she is good n kind lady. So I received email from customer service saying my ordered is canceled n I will receive my refund on 14th days of working.Even today I haven't received I called sent emails nothing. KFC I WANT MY MONEY