I made an order online during my lunch hour, went in to collect and they told me they don't have a specific sauce that I ordered online

I made an order online during my lunch hour, went in to collect and they told me they don't have a specific sauce that I ordered online. No apology at all, it was either I take what they give me or leave. I chose to leave. I then called their customer care line and spoke to Thokozani, unfortunately he had the same mentality...no apology and instead made me to feel like I was wrong to want what I ordered and paid for. KFC doesn't care anymore