I am very disappointed in the service I received from KFC. I placed an order on the KFC app and the transaction was succesful I then waited for the confirmation email with the order number. I phoned the restaurant to enquire about the order only to find

I am very disappointed in the service I received from KFC. I placed an order on the KFC app and the transaction was succesful I then waited for the confirmation email with the order number. I phoned the restaurant to enquire about the order only to find out that the app had an issue and there was no communication regarding this. I was referred to the customer care line only to be told the same thing, and that the refund would have to be logged with the finance department. This would take 7-14 business days me sing I have to wait for an issue to be resolved which wasn't my fault to begin with. I literally had nothing to eat and now I was being inconvenienced. I am extremely upset and I also have to follow up with this matter since they didn't care to communicate with the public if their app was having technical issues.