I am posting this as a former KFC South Africa employee, not as a customer

I am posting this as a former KFC South Africa employee, not as a customer. Since 2 December 2025, I have sent six emails, including follow-ups, requesting guidance on how to obtain my employment and training certificates. As of 15 December, I have not received any response or acknowledgement. KFC often promotes that it is a people-focused organisation, however this experience has been disappointing. Once employment ends, there appears to be very little care or support when former employees need basic HR assistance. This is an HR and administration matter, not a store or service issue. I am sharing this in the hope that Head Office becomes aware and can assist by directing me to the correct HR or training contact so this can be resolved professionally.