HORRIFIC SERVICE- KFC WONDERBOOM JUNCTION

We went to KFC Wonderboom Junction on 03 October 2020 around 15:00. After waiting long in the drive through line and wanted to buy the special six piece which has 2mash; 2coselow; 2chips. Upon arriving at the window we were then informed of the following: 1. There is no stock of containers that are used to serve mash and as such any meal that has it were not sold; 2. There is also no stock of coselow and they have not had it for a long time as most clients do not prefer it.

I had an issue with the information shared & requested to see the manager who also came with more shocks. 1. She had just came to work with the 14:00 shift and was not made aware of the issues happening and that time it was 15:00. The situation highlighted the following problems: 1. There is nowhere faults are recorded to share by the various shift managers also indicating lack of communication. 2. There is no timeous checking of materials supply and ordering thereof. 3. Lack of planning from the branch management. As when they noticed these challenges, they should have at the least placed a staff at the drive through entrance to brief clients before the drive in & being stuck in line. 4. When we were waiting in the drive through line, there were chicken boxes being offloaded from the delivery s****** at the back entrance. That shows lack of proper food handling by the shop. 5. When i requested to see the Manager, we waited close to 10minutes with the manager called several times and not appearing. 6. The store is managed through chaos with no proper management action at all.