HORRIFIC SERVICE

On the 2nd of March 2022 I made 3 purchases on the KFC online portal and all 3 were done minutes apart, except the 1 was done using a different bank account., same profile (SimplyNeo).

I then called the Hercules and was met by a lady by the name of Sphiwe who was disgustingly rude. I was then told by Sphiwe to get in contact with their customer service as she is unable to assist me. I got in contact with the KFC Customer line, and was met by a lady from the customer service department. I was then told to send screenshot of the sms notification showing that money was taken from my account, to which I did. On Sunday, the 6th I was then told the two screenshots were not sufficient information for me to receive a refund. I was asked to send a bank statement- which I did. I was then sent a follow up email on the 9th and was told I will receive my money in 7 days (17/03/2022).

Yesterday when I received a call from KFC from a rude lady in customer service, I was told that there is no statement on their side and that I should re-send it. after receiving an email from them- Till now, I have not received any email from the lady.

After days on days following up on the query, On the 18th of March 2022, I decided to give KFC a call and I was met by the FIRST lady who handled my query by the name of BUSI. I was then told to send my bank statement again.

THE WORST SERVICE EVER!!!!!! I AM NEVER BUYING FROM KFC AGAIN!