Horrific Experience at KFC Bluff Road

<p>I still cannot believe the treatment I received at the KFC on Bluff Road in the Bluff Durban from their manager Nobuhle.</p> <p>I ordered my luch for me and my son and as my son ate his ice cream I started on my lunch. The smell from the oil was off and was smelling like old oil. I took it to the waitress who said she will call the manager. As the manager was coming the waitress told me that she understands where I am coming from since the branch is very quiet and the pieces could have been in the warmer for long. I said I understand but the oil makes it impossible to eat it.</p> <p>When the manager came she said I needed to be refunded but to my shock and unbelief of what was happening. I was told the manager said because I had few bites on the pieces I should not be refunded fully but they should give me R15. Now, I have never heard of such customer service. I paid R31.90 for a meal to enjoy and if I am not enjoying that meal because of your inadequate service why should you refund me short.</p> <p>Nobuhle you have been a disgrace of a manager and the fact that your store is quiet it should not affect our service. The reason why I left without fighting for my full refund is that your store is a Sad case and that money you ****** me will not make a difference you will still be losing business. Your superiors should look into your managerial s****s and discipline you accordingly. You can't rob your customers the way you do.</p>