HORRID SERVICE

This morning I went to the KFC at Moffet on Main, when I walked in the lady was standing at the one till and when I walked up to her to place my order,while I was talking she walked away to another till. I then had to repeat myself. I asked for a snack burger and Ice coffee, her reply back was "we don't sell ice coffee, only krusher coffee", REALLY?! Can someone tell me what is the difference?as ICE coffee and KRUSHER coffee is the same thing,,Anyway, I paid her with a R100, which she then walked to the back of the store to get change, but didn't ring my order up on the till, just shouted to the rest of the staff my order (So whether she pocketed the money or not,no one will know). Later I received my change, which I'm not even sure was the correct amount as didn't receive a receipt to prove its the correct change.And you proberly wondering why I never asked,well to be honest I felt,what is the point cause the whole time I got the bad attitude vibe in the whole shop, so knew if I had asked they would just come up with a *** answer. My burger was cold,the KRUSHER coffee was terrible,had to try find the coffee inside cause just tasted like ice.. Most disappointed in the service as well as my order! Would have taken the survey which you advise to take once you receive your slip,but as previously stated,never got a slip. They seriously need customer service training!