SC
SIMON C

1 reviews | Active since Jun 2014

02 Feb 2017, 10:11

Horrible servious again

<p>I regularly go to the KFC down the road from where I stay and this is the second time I have to complain about KFC Grayston Drive. On Saturday 28 January 2017 I was on my way home from a night out. I asked my uber driver to stop at the Drive-Thru to place an order. After completeing my order and having paid for it, I was told to wait for 10 minutes - which is fine. </p> <p> </p> <p>35 minutes later, I decided to walk inside as I had not yet received my order, meantime my uber is waiting and my bill increasing for that too. After waiting inside I was told it is almost ready. I received my 3-piece chicken and 4-dunked wings 50min after placing my order and 40 min after the said time by the staff.</p> <p> </p> <p>For a 24 hour Drive-Thru i am disgusted by your service and your inability to plan. If you do not have stock, say so. This time wasted here added an extra R250 to my uber bill. Worst of all, no staff member even attempted to apologise, irrspective of the fact that there were about 8 cars outside waiting for their food.</p>

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Replies (2)
KFC
KFC's reply02 Feb 2017, 10:38
Official


Good Morning

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

***

Best regards,

SC
SIMON C's update21 Feb 2017, 11:53
Reviewer Update

It is now the 21st of February and still no one has contacted me. Seems to me Head Office is slipping up as well.