Horrible service from GOODWOOD

We have just been at goodwood kfc and I am just deeply disappointed at the service we have just received. We stood at the box where you order. For a full 2 minutes we waited and yet no no one is taking our order. We drove to the first window and and the lady refuses to help at us saying that we need to go back to the box and order. She does not apologise. We go to the last window and the guy gives so much attitude and says but I spoke and you never spoke yet we said hello hello and no one responded. We then asked for the manager and the manager then says I can't help you, you must go back to the box. She then suddenly says no the box isnt working. So how is that my problem. When we asked for help no one wanted to assist. Now how is this customer service. This is not the first incident I had with goodwood branch. They offer horrible service and this is not on.