horrible service

on the 2nd of March i made an order online for delivery, payment confirmation come back as order from Dower glen while on their system it showed delivery will be from Primrose. on top of that the amount taken from my account was more than the one showed on their system, delivery never happened, I phoned and I was told that I need to an email, did then days went by no response from them, called again and Nomfundo Radebe who identified herself as the Manager asked me to send an email again with my bank statement last Friday till today I have not received any feedback from her. no money paid back in account yet. their service sucks big time! all i have is a case number.CAS-935452-N0P2S1 YUM:*** my money DOLOLO!!!