Horrible service

I am writing to express my dissatisfaction with the service I received at KFC Summerstrand Village. We waited approximately 30 minutes for our order, with absolutely no proactive communication from the staff regarding the delay. At no point did anyone inform us that there would be a long wait or offer an apology for the inconvenience. When I approached the staff to enquire about the delay, I was met with a dismissive attitude. Instead of receiving a clear and honest explanation, I was repeatedly told that “the meat is almost done,” which was clearly not the case. This response was given multiple times and felt misleading rather than transparent. What was most disappointing was not just the waiting time, but the poor customer service and lack of accountability. A simple explanation and professional attitude would have made a significant difference. After continued delays and no honest communication, I eventually requested a refund as it became clear that we were not being given accurate information. This experience was frustrating and unacceptable. Customers deserve transparency, respect, and basic courtesy. I hope this matter is addressed to ensure other customers do not experience the same treatment.